![]() It experiences all of the aforementioned issues but is also just a program that feels like they don't work towards improving at all. Speaking of the POS side, their "Checkout" program is not great at all. Our purchaser has also often been in the middle of a large PO, and the program freezes, requiring a restart and loss of that whole PO. Literally, on almost every transaction, their "Checkout" program freezes and they need to force quit and reopen. From what I have learned from support, the program does this on purpose to protect the database from data loss, but what it results in is our Sales guys needing to restart our POS program CONSTANTLY. Another common issue that we face is the program's habit of freezing constantly. They are not always detrimental, but the accumulation of these small issues results in a program that you wouldn't believe costs what it does. Also, their kitting function is what we were originally sold on, but we have now completely stopped using the function because it has fundamental issues. We experience issues with basic things like scanning products, typing in fields, synchronizing inventory with our online store, etc. I do not like that we have paid over $30,000 for a program that has basic functionality issues. It has also helped our company create more rigidity and procedure (Whether we wanted to or not). I like that this program allows your company to do a lot, as long as you know how to do it. Until then, It remains difficult to recommend this product to others. If they were to address the issues that I outlined that relate to the user experience, I would more confidently feel that this product would be more worth its large price tag. It is as if they only stay on the development/conceptual side of things and never test their product daily. It is capable of doing almost all of what they claim, but the day-to-day usability is clunky and unrefined.
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